Do I have to pay for customs charges on my orders?

Unfortunately, Rabbagash is unable to determine what customs charges may be applied

to overseas shipments. All customs charges (if any) are applied at the discretion of

the carrier and local laws. All customs charges will be payable by the customer and

will not be covered by Rabbagash.com. For more in-depth information, we would suggest contacting your local customs office.


What if I have not received my order?

If an item from your order is yet to arrive, please be patient as it is more than likely

being shipped from one of our global warehouses. Feel free to contact us at

[email protected] store for an update on the status of an order.

How can I pay for my order?


Rabbagash has got your back! We accept the following payment cards: Visa, Visa Debit

and MasterCard.


Is it safe to order online?

You can rest assured that shopping with Rabbagash is safe. We use the most up to date

security systems and encryption software to ensure your personal details such as

name, address, and bank details are kept safe and secure.


Can I make changes to my order?

Unfortunately, once you have placed your order it is not possible to amend any

details, our warehouse team receives orders directly and will have already started

processing your order.


What should I do if I receive an incorrect or faulty item?

We are sorry to hear that you have received an incorrect or faulty item. Please send

us a message at [email protected]  Store with your order number, the name/product code of the item you were supposed to receive and any further details. We will be in touch within 3 business days to resolve your issue and we will handle the faulty product as mentioned in the dispute resolution policy.



Can I exchange an item?

Unfortunately, we are currently unable to process exchanges. You can return your

item to us and place a new order to receive the item of your choice. Please see our

returns policy and follow this process.



What are my delivery options?

We provide free shipping on all orders.

All orders are delivered using our worldwide e-packet shipping method.

As we stock inventory in various warehouses across the globe, this is the most efficient method

of delivery.


What countries do you deliver to?

We currently deliver to all countries except for the following:

North Korea






How long does delivery take?

Delivery typically takes between 20 – 50 business days. You may opt for faster delivery methods at a price indicated by other delivery service providers as per your convenience.